Just some of the comments we have received from residents and their families about the care and staff at Friary House and Kingsley Court.
If you would like to discuss your care needs please call Peter Fry 01305 78 78 11.
Friary House
Thanks to the patience and willing helpfulness of the staff, I have arranged regular garden visits with Dad since May, whether a summer’s evening beer together, an early morning visit before lunch or enjoying an afternoon in the sun, the staff never seem inconvenienced. Given the time needed to get Dad organised and to help him on to the decking, the staff are always welcoming.
Often my dad asks how I found this ‘gem’. The atmosphere is warm, homely and intimate. Most of the staff have been there for many years and they all seem to know him well. A real gem.
J B (Daughter of Resident)
The highest standard of care and healthcare was constantly provided to Mum over four and a half years. The environment is one of care, warmth, and friendship – as a home should be – and is combined with great attention to detail. It was Mum’s home and she was very happy there. This is the best healthcare and care culture that I have seen and experienced.
John S (Son of Resident)
My Aunt was very reluctant to move into a care home as it meant admitting she could no longer cope.
Friary House have done everything possible to make this a positive experience and looked after her brilliantly. Thank you.
L B (Niece of Resident)
I’m happy. Love it when my daughter comes for lunch.
My room is lovely, the staff are wonderful. Most of all I’m happy.
L C (Resident)
Staff show human kindness and treat residents as individuals. There is a genuine sense of team spirit. Flexibility and welcome show to family and visitors is much appreciated. A homely atmosphere in the best sense.
A “very good” box would have been useful for all questions below. For “good” read “very
good” in most instances.
S E (Daughter of Resident)
A truly welcoming and caring home. The management team and staff were always kind to residents and always mindful of the resident’s needs and preferences, treating them with dignity and respect at all times. They treated the family of residents with kindness and respect, were always polite and engaging.
Activities were frequent for residents both in and out of the home and inclusive of relatives. I would have no hesitation in recommending Friary House for residential care.
H D (Daughter of Resident)
Kingsley Court
After viewing quite a number of homes, Kingsley Court felt right the moment we walked in. Bright, airy, clean and tidy.
Mum was instantly drawn to the resident yellow budgie who looked just as happy and content as the other residents.
The garden is perfect for sitting out and barbeques with seeds potted by residents ready to go into the new veg patch when grown.
We were encouraged to make her own room her own space with her own pictures, furniture, etc. All staff including the manager and chef are cheery, approachable, efficient and professional. Any queries or concerns are addressed promptly.
The food looks and smells delicious. Three months on it now feels like we have an extended family and it is very reassuring to know that Mum is surrounded by people that have her best interests at heart.
T D (Daughter of Resident)
I have now had several separate weekly stays at Kingsley Court and I cannot fault the care and attention received from your staff. Always welcoming and helpful. Thank you so much.
D G (Respite Resident)
I have been very impressed by the care I have received during the first two months I have been here. It was all much better than I had expected. The general philosophy, ensuring that all residents are treated as having individual needs and that their room is regarded as their private home, is carried out by all the staff.
The kind and friendly attitude of the staff is more important, I feel that any of the tick box answers to the questions usually asked in reviews. In my experience, all the staff at Kingsley Court have gone well over what I could expect to ensure that I am happily settled here.
Loraine B (Resident)
Management and staff are committed to making the residents feel at home at KingsleyCourt. They are kind and helpful at all times. The home is spotlessly clean and the residents enjoy good home cooking served in a cheerful dining room. All rooms are tastefully decorated and the residents can enjoy the pretty sheltered garden, games, entertainment and outings are organised.
R G (Wife of Resident)
This is a home from home. All of the staff are kind and gentle and very caring 100% commitment. The chef is very friendly and helpful, always willing to cook something if a resident would like it. A hairdresser comes once a fortnight for those who want her. There are group activities and outings organised.
Importantly the house smells nice and clean always a good sign of a well-run home.
G M (Daughter of Resident)
My mother dreaded going into a home but was medically unfit to stay at home. The home she is in cannot be faulted. I looked at seven others and this one appealed immediately. I have visited over the last two years at all times of day and there has never been one thing wrong. It is kept clean, no smell, food excellent and all the staff and management are kind, cheery and efficient. I would be more than happy if I eventually end up there. I recommend it most highly. I also have very high standards.
Review from Jane G (Daughter of Resident)
The staff are extremely caring and supportive, nothing is too much trouble. The management ethos of putting the residents and staff at the heart of everything they do is reflected throughout the care they provide. A warm and hospitable welcome to all visitors further endorses confidence in the home.
Christine W (Daughter of Resident)
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